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Refund Policy

Refund Policy
Wayne Oliver Plumbing and Heating Ltd
Effective Date: 17th May 2025
Website: www.wayneoliverplumbing.co.uk

At Wayne Oliver Plumbing and Heating Ltd, we are committed to delivering high-quality plumbing and heating services. We aim for complete customer satisfaction, but if there is a problem with the service provided, we have outlined our refund policy below.

 

1. Eligibility for Refunds

We will consider a full or partial refund in the following circumstances:

  • Workmanship issues: If the work we have carried out is found to be faulty due to our error and cannot be rectified within a reasonable timeframe.

  • Service not delivered: If a confirmed appointment is cancelled by us and no suitable alternative can be arranged.

  • Overpayment: If you have been incorrectly charged or overcharged due to a billing error.

     

2. Non-Refundable Situations

  • We do not offer refunds in the following cases:

  • If the issue is due to misuse, tampering, or third-party interference after the service is completed.

  • If the service was completed to an agreed standard and the issue is unrelated to our work.

  • Call-out fees where the service was declined upon arrival.

  • Late cancellations (less than 24 hours’ notice) unless due to exceptional circumstances.

     

3. How to Request a Refund

  • To request a refund, please contact us within 7 days of the issue arising, and provide the following:

  • Your name and contact details

  • Date of service and address

  • A description of the problem or reason for the refund request

  • Any supporting evidence (e.g. photos or correspondence) Contact:

      Email: info@wayneoliverplumbing.co.uk

      Phone: +44 7784 975414

  • We aim to respond to refund requests within 5 working days.

     

4. Refund Process

  • If a refund is approved, it will be processed using the original payment method.

  • Please allow 5–10 business days for the funds to appear in your account.

  • In some cases, we may offer a repair or credit note as an alternative to a monetary refund, subject to your agreement.

     

5. Consumer Rights

  • This policy does not affect your statutory rights under the Consumer Rights Act 2015. If you are not satisfied with our resolution, you may contact a consumer advice service such as Citizens Advice or Trading Standards.
     

If you have questions about this policy or would like more information, please get in touch.

Wayne Oliver Plumbing and Heating Ltd
Company number: 15684803
Registered office: 52 Moyse Avenue, Walshaw, Bury, England, BL8 3BL

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