Privacy Policy

Effective Date: May 17th 2025

Wayne Oliver Plumbing and Heating Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect any information that you provide when you use our website: www.wayneoliverplumbing.co.uk. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

Wayne Oliver Plumbing and Heating Ltd

52 Moyse Avenue

Walshaw

Bury

England

BL8 3BL

Company Registration Number – 15684803
Email: info@wayneoliverplumbing.co.uk
Phone: +44 7784 975414

2. What Information We Collect

We may collect the following types of personal data:

Name
Contact information including email address and phone number
Address or location details (for service purposes)
Information you provide via forms (e.g., service inquiries)
Website usage data (e.g., IP address, browser type, pages visited)

We do not knowingly collect data from anyone under the age of 18.

3. How We Collect Your Data

We collect data through:

Contact forms on our website
Direct emails and phone calls
Cookies and website analytics tools

4. How We Use Your Data

We use your information to:

Respond to your inquiries or service requests
Schedule and deliver plumbing and heating services
Improve our website and customer service
Send updates or service-related messages

We will never sell your data or use it for any purpose outside the scope of your inquiry or our services.

5. Legal Basis for Processing

We process your data under the following legal bases:

Consent: When you voluntarily provide your information.
Contractual necessity: To provide services you've requested.
Legal obligation: To comply with applicable laws and regulations.

6. Data Sharing and Disclosure

We may share your information with:

Service providers who assist in our operations (e.g., website hosting)
Legal or regulatory authorities when required by law

All third-party providers are obligated to keep your data secure and use it only for the specified purpose.

7. Data Retention

We retain personal data only for as long as necessary:

To fulfill the purpose it was collected for
To comply with legal, accounting, or reporting requirements

8. Your Data Protection Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (where applicable)
Object to or restrict processing of your data
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the information provided above.

9. Cookies and Tracking Technologies

Our website uses cookies to:

Enhance user experience
Monitor website traffic and usage patterns

You can choose to accept or decline cookies through your browser settings.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of these third-party sites. Please review their policies before providing any personal data.

11. Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

Wayne Oliver Plumbing and Heating Ltd
Email: info@wayneoliverplumbing.co.uk
Phone: +44 7784 975414