£39.99 per month including VAT  •  £479.88 over 12 months  •  Initial inspection required  •  30-day repair waiting period

Wayne Oliver Plumbing & Heating Ltd  |  01204 296 484 / 07784 975414  |  info@wayneoliverplumbing.co.uk  |  www.wayneoliverplumbing.co.uk

 

1. About the Plan

This agreement describes proposed domestic boiler, central heating and internal plumbing servicing and repair benefits at the registered property, subject to eligibility, limits and exclusions.

The plan is not unlimited cover. The regulatory classification of the proposed breakdown arrangement must be assessed before sale; calling it a service plan does not establish that it is not insurance.

2. Payments and Agreement

The customer agrees to an initial 12-month term at £39.99 per month including VAT (12 scheduled payments total £479.88). The first subscription payment is due immediately upon joining, before the initial inspection or activation of repair cover. Subsequent payments are collected monthly by Direct Debit.

The joining date, inspection date, activation date and first date on which repair claims can be made must be confirmed to the customer in writing. Payment does not itself mean that breakdown cover has started.

The initial inspection will be scheduled within a reasonable, disclosed period. If inspection or activation is unreasonably delayed by the Company, or the property is declined, appropriate cancellation and refunds for services not provided will be offered, subject to lawful charges for any services expressly requested and provided.

Material changes to the price or benefits during the initial term require agreement or another lawful basis. Renewal and subsequent cancellation terms must be supplied clearly in advance.

3. Initial Inspection and 30-day Waiting Period

An initial inspection is required to assess the boiler, heating and accessible plumbing installations. Pre-existing faults and unsafe or ineligible equipment will be identified; remedial work is quoted separately and requires customer approval.

The 30-day waiting period starts on the written cover activation date after the property has passed inspection and been accepted. Eligible breakdown and repair claims may be made from day 31.

Faults existing before activation or arising during the waiting period remain excluded even if reported later. Repairs during this period may be quoted separately. An annual boiler service may be scheduled during the waiting period. Statutory cancellation rights are unaffected.

4. Boiler Benefits

Includes one annual gas boiler service in each 12-month term, eligible boiler fault diagnosis, parts and labour, and priority allocation of breakdown appointments.

Complete boiler replacement, upgrades, relocation, other gas appliances, pre-existing faults, misuse and unauthorised alterations are excluded. Any annual boiler claim cap or age restriction remains to be agreed.

5. Central Heating Cover

Eligible repairs include accepted central heating pumps, motorised valves, controls, thermostats, accessible radiators, radiator valves and heating pipework.

Excludes complete system replacement, underfloor heating unless expressly accepted, power flushing, chemical cleaning, cosmetic upgrades, extensive structural access work and damage caused by misuse or unauthorised work.

6. Internal Plumbing Cover

Eligible repairs include internal hot and cold water leaks, burst accessible pipes, joints and isolation valves, leaking taps (including washers, seals and eligible cartridges), running or leaking toilets (including fill and flush valves and seals), and reasonable attempts to clear blockages in accessible internal waste pipes serving sinks, basins, baths and showers.

Complete tap replacement is not automatically included; complete toilet and sanitaryware replacement is excluded unless expressly agreed. External drains, sewers, excavation, collapsed pipework and extensive concealed access are excluded.

7. Electric and Mixer Showers — Repairs and Parts Only

Eligible repairs and replacement serviceable parts for electric showers include covered controls, internal components, heating elements and flow faults within the unit. Eligible mixer shower repairs include valves, thermostatic cartridges, seals, temperature controls and accessible connections.

Complete electric or mixer shower unit replacement is excluded, even if the unit is beyond repair or parts are unavailable. Shower trays, enclosures, screens, tiling, upgrades, relocation, electrical supply, consumer units and external wiring are excluded. Electrical work will be performed by appropriately competent personnel.

8. Priority Appointments and Emergencies

Priority means appointment allocation subject to engineer availability, operational capacity and urgency; it does not guarantee immediate attendance or a particular response time. Temporary repairs may be undertaken where appropriate.

For a suspected gas escape, contact the National Gas Emergency Service on 0800 111 999.

9. Repair Administration and Fair Use

Claims are assessed against the accepted installations, specified benefits, exclusions and financial limits. Multiple visits for one underlying fault do not create new allowances.

No excess is payable for eligible repairs within applicable limits. Any customer-funded work requires an agreed quotation in advance. No undisclosed number-of-claims restriction will be applied.

10. General Exclusions

Excludes pre-existing faults; faults arising during the waiting period; deliberate or accidental damage; misuse; unauthorised alterations; external or underground pipework and drains; structural work; decorative reinstatement; property contents damage unrelated to our negligence; complete bathroom installations; appliances such as washing machines and dishwashers; commercial installations; and elective upgrades.

These exclusions do not restrict statutory rights or liability that cannot lawfully be excluded.

11. Customer Responsibilities and Servicing

The customer must provide safe reasonable access, report faults promptly, take safe steps to limit damage, avoid unauthorised gas or electrical work, and disclose relevant changes to installations.

One annual boiler service is included and will be undertaken by a suitably qualified Gas Safe registered engineer. A landlord gas safety certificate is not included unless expressly specified in the customer plan schedule.

12. Cancellation and Refunds

Qualifying distance and off-premises service contracts generally provide a statutory 14-day cancellation period. Where the customer expressly requests services during that period, a lawful proportionate charge may apply for services supplied before cancellation.

Customers may request cancellation by telephone, email or in writing. Early termination charges, if any, must be fair, proportionate and disclosed before purchase; no punitive fee will be imposed.

Refunds and remedies will comply with applicable consumer law. The precise early-cancellation and renewal policy must be finalised before issue.

13. Appointments, Complaints and Liability

Customers should provide reasonable notice of missed appointments. Any missed-appointment charge must be reasonable and disclosed before agreement.

Complaints may be made using the contact details above. We aim to acknowledge them within five working days and will explain any applicable independent resolution options.

Services will be supplied with reasonable care and skill. Nothing excludes liability for death or personal injury caused by negligence, fraud, or other liability that cannot lawfully be excluded. Consumer Rights Act 2015 protections remain unaffected.

14. Privacy and Governing Law

Customer data will be processed for administration, payment and service delivery in accordance with applicable UK data protection law and the Company privacy notice.

The agreement is governed by the laws of England and Wales, subject to mandatory consumer protections and applicable jurisdiction rights.​